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What is MatchKicks?
Match Kicks is the innovative creation of Neapolitan Group Inc., comprised of diverse, leadership-oriented individuals who believe in the power of originality. We bring creative technology to the sneaker fashion scene, helping our customers stay unique. Our mission is to assist you in matching your favorite sneakers and shoes, or even your entire sneaker collection. We're committed to pushing the boundaries of sneaker fashion because our customers expect nothing less—and so do we.
How does Match Kicks work?
"Step 1: Find Your Sneakers Match your hottest sneakers with our database of millions of products. From classic sneakers to the hottest releases we have it all!
Step 2: Find Your Style Choose the match that speaks to your style, knowing that you're one step closer to creating a look that's uniquely yours
Step 3: Match & Order We'll color-match your design to your sneakers. We understand that the perfect color match is the key, and we guarantee it. Then we print and ship your order directly to your doorstep."
What products do you offer?
We offer a wide variety of products to match your style. From T-shirts and hoodies to long-sleeved shirts, tank tops, and crop tops, we have everything you need for every season and occasion.
What are your shipping options?
We offer multiple shipping options to meet your needs. Standard shipping delivers orders within 9-10 business days, while Express Processing takes 6-9 business days for quicker delivery. Although we don't currently offer overnight shipping, we ensure timely delivery through trusted carriers like DHL, USPS, UPS, and FedEx.
Do you sell shoes?
We specialize in apparel that complements your footwear, though we don’t sell shoes directly. Our focus is on providing high-quality T-shirts, hoodies, and other clothing items that perfectly match your sneakers.
How can I match my sneakers?
To match your sneakers, begin by identifying their main colors and patterns. Then, explore our collection of apparel that complements those hues. You can also use our search bar to enter the name or details of your sneakers for personalized recommendations.
What is the estimated delivery time for my order?
We are a print-on-demand service, so processing and shipping usually take 9-10 business days for Standard or 6-9 business days for Express delivery.
Are your products available for both men and women?
Yes, our products are available for both men and women, with a wide range of sizes and styles to choose from
Do you offer express shipping options?
Yes, we offer express shipping options. You can select it at checkout for faster processing and delivery, typically within 6-9 business days
Is return shipping free of charge?
Return shipping is not free of charge. However, we provide detailed instructions to help you with the return process.
Is same-day delivery available?
Unfortunately, we do not offer same-day delivery at this time. However, we provide various shipping options to ensure you receive your order as quickly as possible.
Do you offer discount codes for veterans?
Yes, we offer a discount code for veterans. You can use the code MIL10 at checkout to receive your discount. Thank you for your service!
Are there any active discount promotions?
We currently have several active discount promotions! Be sure to check our website for the latest deals, or sign up for our newsletter to stay updated on upcoming offers.
My order says "delivered," but I haven't received it. What should I do?
If your order says "delivered," but you haven't received it, please check around your delivery area for the package, including with neighbors. If you still can't find it, contact our customer support team with your order details, and we'll help you investigate the issue.
I entered the wrong shipping address. Can it be updated?
If you entered the wrong shipping address, please contact our customer support team as soon as possible. We’ll do our best to update the address before your order is shipped.
Do you offer phone support?
We don't offer phone support at this time. However, you can reach us through chat, text at +1 844-234-5684, or email here support@matchkicks.com for assistance.
Do you offer sizes for kids or toddlers?
We offer sizes for kids and toddlers! You can find a variety of styles and sizes in our Kid's collection.
How do I track my order?
You can track your order through the tracking link we send via text once your package is out for shipment.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure payment options. You can choose your preferred method at checkout
Do you ship internationally?
We do ship internationally! You can select your shipping destination at checkout, and we’ll provide the available shipping options.
How can I cancel my order?
To cancel your order, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we’ll be able to assist you with the cancellation.
Can I change my order after it's been placed?
If you need to change your order, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.
What do I do if I received a damaged item?
If you received a damaged item, please contact our customer support team right away with your order details and photos of the damage. We’ll work to resolve the issue and provide a replacement or refund as needed.
How do I apply a discount code at checkout?
To apply a discount code at checkout, simply enter the code in the designated box labeled "Discount Code" or "Promo Code" before completing your purchase. Click "Apply," and the discount will be reflected in your total!
How long does it take to process returns?
Returns typically take 9-10 business days to process once we receive the returned item. After processing, we’ll notify you via email about your refund or exchange.
Do you offer gift cards?
We offer gift cards! You can purchase them on our website and choose the amount you’d like to give. They make a perfect gift for any occasion
Can I exchange an item for a different size/design?
Yes, you can exchange an item for a different size or design if you qualify for exchange. Please reach out to our customer support team to find out if your item is eligible for an exchange, and we’ll assist you with the process
What is your return policy?
Our return policy allows you to return items within 14 days of receiving your order. The items must be in their original condition. To initiate a return, please contact our customer support team for instructions.
How do I contact customer support?
You can contact customer support by emailing us at support@matchkicks.com or by texting us at +1 844-234-5684. We're here to assist you with any questions or issues
What sizes do you offer for adults?
We offer a wide range of sizes for adults, typically ranging from Small to 5X. You can find the specific size options for each product on our website.
Can I request a specific design for my order?
You can request any design for your order; however, it is subject to approval from our design team. Please reach out to our customer support team with your request, and we’ll let you know if it can be accommodated
Do you offer bulk order?
No, we do not currently offer bulk orders, but we will consider it for the future. Thank you for your interest!
How do I care for my product to ensure it lasts?
To ensure your product lasts, we recommend washing it in cold water and hanging it to dry or using a low heat setting in the dryer. Avoid using bleach and do not iron directly on any printed designs. Always refer to the care label for specific instructions
What should I do if my package is lost?
If your package is lost, please contact our customer support team as soon as possible. Provide your order details, and we will help you investigate the issue and find a solution.
Do you restock sold-out items?
We do restock sold-out items as needed. To stay updated on restocks, we recommend signing up for our newsletter or checking our website regularly
What is the best way to find the right size?
The best way to find the right size is to refer to our size chart available on each product page or use our size calculator. We recommend measuring yourself and comparing your measurements to the chart to ensure the perfect fit.
How can I match my sneakers?
To request a match for your sneaker, visit this. Just drop a photo of your sneaker and fill out the necessary information, and our team will provide a match within 24 hours
14 DAY NO QUESTIONS ASKED RETURNS
Match Kicks - Return or Exchange Within 14 Days Any Order once you receive it.
MADE TO ORDER, DELIVERED IN 9-10 BUSINESS DAYS
Standard processing and shipping is 9-10 business days. Express is 6-9 business days
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