Question 1

What is Match Kicks?

Accepted Answer

Match Kicks is the innovative creation of Neapolitan Group Inc., comprised of diverse, leadership-oriented individuals who believe in the power of originality. We bring creative technology to the sneaker fashion scene, helping our customers stay unique. Our mission is to assist you in matching your favorite sneakers and shoes, or even your entire sneaker collection. We're committed to pushing the boundaries of sneaker fashion because our customers expect nothing less—and so do we.

Question 2

How does Match Kicks work?

Accepted Answer

Step 1: Find Your Sneakers Match your hottest sneakers with our database of millions of products. From classic sneakers to the hottest releases we have it all!
Step 2: Find Your Style Choose the match that speaks to your style, knowing that you're one step closer to creating a look that's uniquely yours
Step 3: Match & Order We'll color-match your design to your sneakers. We understand that the perfect color match is the key, and we guarantee it. Then we print and ship your order directly to your doorstep.

Question 3

What products do you offer?

Accepted Answer

We offer a wide variety of products to match your style. From T-shirts and hoodies to long-sleeved shirts, tank tops, and crop tops, we have everything you need for every season and occasion.

Question 4

What are your shipping options?

Accepted Answer

We offer multiple shipping options to meet your needs. Standard shipping delivers orders within 9-10 business days, while Express Processing takes 6-9 business days for quicker delivery. Although we don't currently offer overnight shipping, we ensure timely delivery through trusted carriers like DHL, USPS, UPS, and FedEx.

Question 5

Do you sell shoes?

Accepted Answer

We specialize in apparel that complements your footwear, though we don't sell shoes directly. Our focus is on providing high-quality T-shirts, hoodies, and other clothing items that perfectly match your sneakers.

Question 6

How can I match my sneakers?

Accepted Answer

To match your sneakers, begin by identifying their main colors and patterns. Then, explore our collection of apparel that complements those hues. You can also use our search bar to enter the name or details of your sneakers for personalized recommendations.

To request a match for your sneaker, request a match here. Just drop a photo of your sneaker and fill out the necessary information, and our team will provide a match within 24 hours

Question 7

What is the estimated delivery time for my order?

Accepted Answer

We are a print-on-demand service, so processing and shipping usually take 9-10 business days for Standard or 6-9 business days for Express delivery.

Question 8

Are your products available for both men and women?

Accepted Answer

Yes, our products are available for both men and women, with a wide range of sizes and styles to choose from

Question 9

Do you offer express shipping options?

Accepted Answer

Yes, we offer express shipping options. You can select it at checkout for faster processing and delivery, typically within 6-9 business days

Question 10

Is return shipping free of charge?

Accepted Answer

Return shipping is not free of charge. However, we provide detailed instructions to help you with the return process.

Question 11

Is same-day delivery available?

Accepted Answer

Unfortunately, we do not offer same-day delivery at this time. However, we provide various shipping options to ensure you receive your order as quickly as possible.

Question 12

Do you offer discount codes for veterans?

Accepted Answer

Yes, we offer a discount code for veterans. You can use the code MIL10 at checkout to receive your discount. Thank you for your service!

Question 13

Are there any active discount promotions?

Accepted Answer

We currently have several active discount promotions! Be sure to check our website for the latest deals, or sign up for our newsletter to stay updated on upcoming offers.

Question 14

My order says "delivered," but I haven't received it. What should I do?

Accepted Answer

If your order says "delivered," but you haven't received it, please check around your delivery area for the package, including with neighbors. If you still can't find it, contact our customer support team with your order details, and we'll help you investigate the issue.

Question 15

I entered the wrong shipping address. Can it be updated?

Accepted Answer

If you entered the wrong shipping address, please contact our customer support team as soon as possible. We'll do our best to update the address before your order is shipped.

Question 16

Do you offer phone support?

Accepted Answer

We don't offer phone support at this time. However, you can reach us through chat, text at +1 844-234-5684, or email here support@matchkicks.com for assistance.

Question 17

Do you offer sizes for kids or toddlers?

Accepted Answer

We offer sizes for kids and toddlers! You can find a variety of styles and sizes in our Kid's collection.

Question 18

How do I track my order?

Accepted Answer

You can track your order through the tracking link we send via text once your package is out for shipment.

Question 19

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure payment options. You can choose your preferred method at checkout

Question 20

Do you ship internationally?

Accepted Answer

We do ship internationally! You can select your shipping destination at checkout, and we'll provide the available shipping options.

Question 21

How can I cancel my order?

Accepted Answer

To cancel your order, please contact our customer support team as soon as possible. If your order hasn't been processed yet, we'll be able to assist you with the cancellation.

Question 22

Can I change my order after it's been placed?

Accepted Answer

If you need to change your order, please contact our customer support team as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate your request.

Question 23

What do I do if I received a damaged item?

Accepted Answer

If you received a damaged item, please contact our customer support team right away with your order details and photos of the damage. We'll work to resolve the issue and provide a replacement or refund as needed.

Question 24

How do I apply a discount code at checkout?

Accepted Answer

To apply a discount code at checkout, simply enter the code in the designated box labeled "Discount Code" or "Promo Code" before completing your purchase. Click "Apply," and the discount will be reflected in your total!

Question 25

How long does it take to process returns?

Accepted Answer

Returns typically take 9-10 business days to process once we receive the returned item. After processing, we'll notify you via email about your refund or exchange.

Question 26

Do you offer gift cards?

Accepted Answer

We offer gift cards! You can purchase them on our website and choose the amount you'd like to give. They make a perfect gift for any occasion

Question 27

Can I exchange an item for a different size/design?

Accepted Answer

Yes, you can exchange an item for a different size or design if you qualify for exchange. Please reach out to our customer support team to find out if your item is eligible for an exchange, and we'll assist you with the process

Question 28

What is your return policy?

Accepted Answer

Our return policy allows you to return items within 90 days of receiving your order. The items must be in their original condition. To initiate a return, please contact our customer support team for instructions.

Question 29

How do I contact customer support?

Accepted Answer

You can contact customer support by emailing us at support@matchkicks.com or by texting us at +1 844-234-5684. We're here to assist you with any questions or issues

Question 30

What sizes do you offer for adults?

Accepted Answer

We offer a wide range of sizes for adults, typically ranging from Small to 5X. You can find the specific size options for each product on our website.

Question 31

Can I request a specific design for my order?

Accepted Answer

You can request any design for your order; however, it is subject to approval from our design team. Please reach out to our customer support team with your request, and we'll let you know if it can be accommodated

Question 32

Do you offer bulk order?

Accepted Answer

No, we do not currently offer bulk orders, but we will consider it for the future. Thank you for your interest!

Question 33

How do I care for my product to ensure it lasts?

Accepted Answer

To ensure your product lasts, we recommend washing it in cold water and hanging it to dry or using a low heat setting in the dryer. Avoid using bleach and do not iron directly on any printed designs. Always refer to the care label for specific instructions

Question 34

What should I do if my package is lost?

Accepted Answer

If your package is lost, please contact our customer support team as soon as possible. Provide your order details, and we will help you investigate the issue and find a solution.

Question 35

Do you restock sold-out items?

Accepted Answer

We do restock sold-out items as needed. To stay updated on restocks, we recommend signing up for our newsletter or checking our website regularly

Question 36

What is the best way to find the right size?

Accepted Answer

The best way to find the right size is to refer to our size chart available on each product page or use our size calculator. We recommend measuring yourself and comparing your measurements to the chart to ensure the perfect fit.

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