Returns & Refunds
You have 90 days from the day your order arrives to return or exchange it. Email support@matchkicks.com with your order number to start one, or text us and a person will walk you through it. Items mailed back without asking first cannot be accepted.
- Window: 90 days from delivery
- Condition: unworn and unwashed, tags on, original packaging
- Restocking fee: none
- Refund: back to the original payment method
- Not returnable: sale items and gift cards
Who pays return shipping
If the mistake is ours, the label is on us. That covers a wrong size sent, the wrong item, a misprint, or damage in transit. If you ordered the wrong size or changed your mind, return shipping is yours to cover.
Exchanges
Exchanges run on the same 90 day window. With 40,000+ sneakers matched across 500+ designs, swapping for something else is usually faster than waiting on a refund, so tell us what you want instead and we will sort it out.
How long refunds take
We process returns 7 to 10 business days after the package reaches us, and the refund goes out 2 to 3 business days after it is approved. Your bank may sit on it a few days after that. If it has been more than 15 business days since we approved your return and nothing has posted, email support@matchkicks.com.
Damaged, misprinted, or wrong item
Check your order when it arrives and send us a clear photo of the problem. Get that to us within a few days of delivery and we will replace it or refund it, your call.
European Union orders
If your order shipped into the EU you can cancel or return it within 14 days for any reason, no explanation needed. Same condition rules apply, and you will need the receipt or proof of purchase.
Shipping rates and delivery windows live on the shipping page.